PRODUCTION TIME is approximately 7-10 business days. Our items are MADE TO ORDER. Please accommodate for shipping time as well. If a size/color is out of stock, production time can sometimes take 2-3 weeks.
SHIPPING: We cannot change your shipping address on your order. If you have submitted an order with an incorrect address, we will need to cancel your order so you can correct the address on your account and reorder your items. You will receive an email when your item(s) ships! Please make sure your email preferences are set to accept emails on our behalf. Tracking emails can sometimes land in your SPAM folder. Please check it! Once your order ships, please wait 24 hours for tracking to update. Visit the USPS.com web site for the most up to date tracking information. We can only view the same information as you regarding tracking!
CARE: Please take into consideration that handmade jewelry is not a toy. Close supervision is always strongly urged when children wear ANY accessories. Make sure your child is ready to care for handcrafted sparkle before you make your purchase! Our necklaces are very well made and tested for durability however, it is not recommended that they be "played" with. It is best to hang them up as soon as you are done wearing them. It is not recommended that you put any Lola and Darla jewelry in a diaper bag or purse where it can get chipped or scuffed. Any pendants hanging from the jewelry should not be pulled on or played with by the sparkle babe wearing them! And of course, do not get them wet with water or drool! It may tarnish the silver.
RETURN POLICY: all returns must be made within 48 hours of receipt of your item(s) Delivery Confirmation is considered receipt of your item. if your necklace has been damaged due to shipping, we will gladly replace or repair it. ***We do not accept returns on ANY clothing! Please read item description carefully before ordering! We have a strict no return policy on any 'damaged' items that have been worn. Please do not place an order with us if you are uncomfortable with this policy. It is common that children are drawn to the sparkle and it is tempting to handle the necklaces. They pull/tug on them when being worn and then the necklace may become damaged in some way. If there are questions regarding any damage, we can easily tell from a good photograph how the damage occurred to the item. Parents, please remember this is not due to any manufacturer defect! While this does sadden us to see sparkle mishandled, we cannot pay to fix this for you! There is no jewelry designed to be indestructible. We do take every precaution to build a tougher, more durable, quality item. Please, please supervise your children with their Lola and Darla items!