FAQs

FAQs

 

How long after I order my items will they be shipped?

Each item is handmade to order. Your order will be shipped in 1-3 weeks.  

 

Will I get a tracking number?

Yes! Please check your spam folder if you do not see tracking info in your inbox.

 

How do I rush my order?

We are not accepting any rush orders at this time. Leaving a comment when you checkout does not qualify as a rush order. All orders will ship within the 1-3 week timeframe.

 

How do I make a change after I order?

We do not accept changes once your order has been placed. Your order goes into production once it has been received. It is extremely difficult to remove your order from the production process. Please be sure to look over your order and double check to ensure everything is correct before placing your order. PLEASE VERIFY YOUR SHIPPING ADDRESS BEFORE YOU PLACE YOUR ORDER.

 

I have not received my item, what do I do?

We are not responsible for lost packages of any kind, domestic or international. You must contact the Post Office with your tracking number to file a claim, if you have not received your items, so they can investigate.

 

Do you take custom orders?

Due to our high sales volume, we are not accepting custom orders.

 

Wholesale Orders?

Yes, we are accepting new wholesale accounts. Please email Lolaanddarla@gmail.com with "wholesale" in the subject of the email. You will be asked to provide a copy of your retail or wholesale license info and any other documents needed to establish your wholesale account.